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Freedom Debt Relief

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9.2

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LAST UPDATED: May 9th, 2024

Freedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in consumer debt since its founding in 2002.

The company has considerable industry experience and high client satisfaction ratings.

With all the major industry accreditations, Freedom Debt Relief (FDR) is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular program payments to an account to fund settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.

FDR offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 32 states. It does not, however, offer debt management plans or credit counseling for those not interested in debt settlement, as Freedom Debt Relief is a debt settlement company.

On average, Freedom Debt Relief charges 24 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle an account enrolled at $5,000, it will cost around $1,200. 

View Freedom Debt Relief reviews below.

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The Good

  • Excellent Settlement Program and Debt Relief Services
  • Experience and Accreditations
  • Great Freedom Debt Relief Reviews
  • Online Dashboard
  • No Fees Charged Until After a Settlement Is Authorized and First Payment Has Been Made

Excellent Settlement Program and Debt Relief Services

As a leading debt settlement company, Freedom Debt Relief has several great advantages to its debt settlement services, including

  • Low minimum of $7,500 in unsecured debt to begin debt settlement
  • Costs between 18.25 and 25 percent of the total enrolled unsecured debt
  • Free consultation with a Certified Debt Consultant

Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.

Experience and Accreditations

As an accredited debt relief company, Freedom Debt Relief has over 20 years of experience in the debt settlement industry. It has settled over four million accounts since its founding and settles $16 billion in debt.

Freedom Debt Relief has years of experience working with creditors on behalf of the client, the creditor, and the client. FDR will work to obtain settlements that resolve credit card debt (or any type of unsecured debt, such as personal loan debt or medical debt).

FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.

Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.

Great Freedom Debt Relief Reviews

Most Freedom Debt reviews on Best Company are positive. People commend FDR for having good customer service, explaining debt settlement, and keeping them updated on where they are at in the debt settlement program.

Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save them from paying a large percentage of what they owe. 

Despite the debt settlement program's tendency to negatively affect credit scores in the first six months, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.

Online Dashboard

One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.

Not many debt settlement companies in the industry offer this tool as part of their packages.

No Fees Charged Until After a Settlement Is Settled and First Payment Hast Been Made

As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to negotiate their debt and relieve their burden.

Freedom Debt Relief doesn't charge an upfront fee or any other fees until after debt is settled with creditors, the settlement has been authorized with the client, and the first payment has been made. This practice is standard for the industry. Debt relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.

Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put the monthly deposit that was agreed upon into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.

Next, FDR's representatives will negotiate with your creditors to settle your debt.

Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 24 percent fees on enrolled debt), but its services are thorough.

The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.

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The Bad

  • Freedom Debt Relief Cost
  • Limited Availability
  • Limited Services
  • Consumer Financial Protection Bureau Lawsuit

Freedom Debt Relief Cost

To settle an account enrolled at $5,000, it will cost around $1,200 (or about 24 percent of the enrolled debt).

Users are charged an average of 24 percent of their total enrolled debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 18.25 and 25 percent. The rates vary depending on the state the client lives in.

Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.

Although working with a debt settlement firm still could save you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.

So exactly how much will Freedom Debt Relief cost you? It will cost you around 23 percent of your total enrolled debt, but you will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement has been authorized and the first payment has been made.

However, Freedom Debt Relief’s services are high quality and could make it easier to make your way to living debt-free.

Limited Availability

Freedom Debt Relief offers debt settlement programs in only 32 states. If Freedom Debt Relief does not offer its debt relief program in your state, you'll have to consider other debt settlement companies.

Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.

Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 18.25 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.

An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt. The difference between unsecured and secured debt is that unsecured debt is not backed by assets or collateral, while secured debt is.

Limited Services

Some debt relief agencies provide services outside of debt settlement, such as credit counseling, advocating for a lower interest rate on your debt, or debt management plans. However, Freedom Debt Relief does not offer these services.

As such, if you choose to go with Freedom Debt Relief to help you work toward resolving your debt, be aware that you will be signing up for a debt settlement program, and may still receive calls from a debt collector or face the risk of a negative impact on your credit score. 

Consumer Financial Protection Bureau Lawsuit

In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would do the following:

  • Make it clear that in some cases, FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
  • Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
  • Make it clearer to consumers under what circumstances they will be charged a fee
  • Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
  • Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statutes
  • Pay restitution money to injured consumers
  • Pay a civil penalty

It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.

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The Bottom Line

Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 18.25 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief). 

If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report. While there are some risks to debt settlement, this process allows you to settle debts. It's not bankruptcy and it could get you on the path to becoming debt free.

While people interested in other debt resolution methods, like credit counseling, a debt management plan, or debt consolidation loan will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.

FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation and a reliable debt relief program, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from the company during your free consultation. 

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Freedom Debt Relief Frequently Asked Questions

What is Freedom Debt Relief?

Freedom Debt Relief is a debt settlement company. The company offers a debt settlement program that helps you get rid of debt faster and for less when compared to making minimum payments. With over 19 years of experience working to reduce its clients’ debt, Freedom Debt Relief has resolved over $10 billion in debt since 2002.

How does the Freedom Debt Relief program work?

After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, Freedom Debt Relief presents the offer for you to authorize. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when Freedom Debt Relief collects its fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. This process is repeated with all of your debts until you no longer owe anything on your enrolled debts.

How does Freedom Debt Relief affect your credit?

Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, the company will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.

How much does Freedom Debt Relief cost?

Freedom Debt Relief's fee ranges from 18.25%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay the company the fee in advance of a settlement on a debt.

What kind of debt does Freedom Debt Relief work with?

Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could be eligible for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, are not eligible.

What happens if a creditor tries to sue me during settlement?

Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief works with a network of lawyers it makes available to help qualifying clients in these situations — at no additional cost.

Is forgiven debt taxable?

According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.

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4.8

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17,133 Reviews

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Cinda Staley La Verne, CA

I have always found great help from the customer service representatives at this company. They have guided me through understanding my account and resolving issues, including a fraud incident that left me with a large credit card balance. They provided a solution that I didn't know existed, easing my worries. Their assistance has been timely and thorough, answering all my questions and addressing my debt efficiently. I appreciate their support and feel confident in their service.

2 days ago

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Reply from Freedom Debt Relief

Cinda, thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that our customer service representatives have provided you with great help and guidance during your time with us. Your confidence in our service means a lot to us, and we're committed to continuing to support you every step of the way.

May. 10th, 2024

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Ronald

I had an excellent experience with this company. Whenever I needed to reach out, they were kind, thorough, and explained everything clearly. They reassured me throughout the process, which I greatly appreciated. They were always available for me to call, and they kept me informed with only necessary information. Overall, I had a very positive experience with them.

2 days ago

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Reply from Freedom Debt Relief

Thank you so much for your wonderful review, Ronald! We are delighted to hear that you had an excellent experience with us and that our team provided kind, thorough, and clear assistance throughout the process. Thank you again for choosing us and for sharing your positive feedback. We truly value your business!

May. 10th, 2024

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Vimalkumar

I chose this service because they showed genuine care and concern for my situation. It wasn't just a solution for my debt but a personal touch that made me feel supported. The customer service was excellent, and I felt like they were truly there to help me. I found them online and decided to give them a try, and I'm glad I did. They may not have provided a complete solution, but their efforts and dedication were evident in their work. I would recommend them to anyone looking for a supportive and caring financial service.

2 days ago

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Reply from Freedom Debt Relief

Hi Vimalkumar, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you felt genuinely cared for and supported during your interactions with our service. It's heartening to know that our efforts resonated with you.

May. 8th, 2024

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Carlyle

I had a great experience with this company. They kept me informed every step of the way through email and text. Their website is user-friendly and full of helpful information. When I called customer support, I got through quickly and received the help I needed. Overall, I would rate my experience a 5 out of 5. I was a bit hesitant at first, but they exceeded my expectations. I'm glad I chose to work with them.

2 days ago

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Reply from Freedom Debt Relief

Thank you so much for sharing your positive experience with us, Carlyle! We’re thrilled to hear that our communication, website, and customer support exceeded your expectations. We truly appreciate your kind words and are delighted that you chose to work with us. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We’re here to help!

May. 10th, 2024

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Daniel

I am extremely satisfied with the service provided by this company. They genuinely care, listen attentively, and are transparent about their goals. They have successfully resolved five out of my sixteen debts, aiming for a 50% settlement overall. Thanks to them, my monthly payments have decreased significantly. The only downside is that it will take longer to rebuild my credit. Despite this, I highly recommend them over any other company. My experience with them has been truly exceptional.

2 days ago

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Reply from Freedom Debt Relief

Hi Daniel, thank you so much for your glowing review and for sharing your experience with our company! We're thrilled to hear that you are extremely satisfied with our service and that we have been able to successfully resolve a significant portion of your debts.

May. 8th, 2024

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Gabriella

Choosing Freedom Debt Relief was the best decision I made. Every call was answered promptly, issues resolved quickly, and questions answered thoroughly. The clear presentation of information before signing up made me confident in my choice. Now, I can live life without the burden of debt and breathe freely again. Thank you, Freedom Debt Relief, for giving me peace of mind and financial freedom.

2 days ago

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Reply from Freedom Debt Relief

Thank you so much for sharing your experience with us, Gabriella! We are thrilled to hear that choosing Freedom Debt Relief was the best decision for you and that our service has made a positive impact on your life. We're delighted that you felt confident in your choice and that we were able to resolve issues quickly for you. It's truly rewarding to know that we've helped you achieve peace of mind and financial freedom. Your kind words mean a lot to us.

May. 10th, 2024

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Frank

I recently had a great experience with a product that really helped me out. Every time I reached out for help, my issues were quickly resolved. The customer service representative was apologetic and courteous. I am extremely satisfied with my decision to use this product. It has made a significant difference in my life. I highly recommend it to anyone looking for a reliable solution.

2 days ago

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Reply from Freedom Debt Relief

Hi Frank, thank you so much for sharing your wonderful experience with our product! We are thrilled to hear that our product has made a significant difference in your life and that you found our customer service to be courteous.

May. 10th, 2024

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Willie

I recently had a great experience with the customer service at this company. They were extremely professional, understanding, and got everything right. A family member recommended their services to me, and I found them to be more affordable than other options. They consolidated all my debts and prioritized which ones to tackle first, which I appreciated. The process was very organized, and I liked that they took step-by-step approach. Overall, I was very satisfied with their services.

2 days ago

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Reply from Freedom Debt Relief

Hi Willie, thank you so much for sharing your recent experience with our customer service! We're delighted to hear that you had a great interaction with our team and that you found us to be professional, understanding, and efficient. It's wonderful that a family member recommended our services to you and that you found us to be more affordable compared to other options.

May. 8th, 2024

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William

I recently had an experience with a service that I would rate 3 out of 5 stars. The customer service representatives were helpful and answered my questions accurately. However, I encountered an issue when I found incorrect information listed online. Despite being assured that they were not trying to collect from the person listed, I was concerned about the credibility of the source. Overall, I appreciated the assistance but was disappointed by the misinformation that caused confusion.

2 days ago

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Bethany

I haven't had much customer service experience, but they've been clear and prompt. I was skeptical at first, especially with my low credit score. Some things weren't clearly explained, but it's probably in the paperwork I signed. I'm unsure about some aspects, but if they can work with the companies and settle things, that would be great. Overall, not bad.

2 days ago

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John

I recently had the pleasure of using this product and I must say, it was a fantastic experience. From start to finish, everything was seamless and efficient. The customer service was top-notch, and I felt valued as a customer. The product itself exceeded my expectations and has made a significant positive impact on my life. I highly recommend this to anyone looking for a reliable and effective solution. Thank you for providing such a wonderful product and service.

2 days ago

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Suellyn

I have had a frustrating experience with this service, rating it as below average. I have encountered issues and have been unable to reach anyone for help, which has left me feeling overwhelmed. I believe that better communication is essential, whether through the internet or by phone, as I have struggled to get in touch with a representative. Improved customer service is needed to address these issues effectively.

2 days ago

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James

Customer service was satisfactory, straightforward in explaining the process. I sought to reduce credit card payments and opted for a reverse mortgage to speed up the process. However, the 5-year timeline to settle debts seemed lengthy. I inquired about depositing funds into the dedicated account and was informed of a $10,000 daily limit, which was disappointing. Overall, the experience left me with uncertainties and concerns about the efficiency of the process.

2 days ago

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Reply from Freedom Debt Relief

James, thank you for your feedback. We would love the opportunity to help clarify your uncertainties. Please look out for further communication from our team.

May. 9th, 2024

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Richard

I recently had an interaction with a representative and I must say, I was impressed. Initially, I missed some information, but they were patient and repeated it for me. I explained my situation, and they assured me they could assist with my bills. Since then, they have been handling everything smoothly. Overall, I am satisfied with the service provided.

2 days ago

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Linda

I recently interacted with a customer service representative and I must say, it was a pleasant experience. The representative was easy to communicate with, explained things clearly, and answered my questions well. I appreciated the way they handled everything and I am glad I reached out for assistance. Overall, it was a positive interaction and I would recommend their customer service.

2 days ago

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Reply from Freedom Debt Relief

Thank you, Linda, for your wonderful feedback! We are delighted to hear that you had a pleasant experience interacting with our customer service representative. Our team strives to ensure clear communication and excellent service, and we're glad to hear that your questions were answered well and everything was handled to your satisfaction.

May. 10th, 2024

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Susan

I have had a great experience with this company. Whenever I called with questions, they were able to provide me with helpful answers. I was initially anxious, but given my circumstances, I knew I needed to take action. They offered me a solution that I truly believe will benefit me. I am extremely satisfied with their service and everything they have done for me.

2 days ago

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Reply from Freedom Debt Relief

Hi Susan, thank you so much for sharing your experience with us! We're thrilled to hear that you had a great experience and that we were able to provide helpful answers to your questions. We understand that taking action in certain circumstances can be anxiety-inducing, but we're glad you trusted us to offer you a beneficial solution. Your satisfaction is very important to us, and we're delighted that you are extremely satisfied with our service.

May. 10th, 2024

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Michael

I recently made a purchase and I believe it was the right decision for me. The customer service representative was extremely helpful and understanding, which made the entire process much easier for me. I felt supported and valued as a customer, and the level of service I received was exceptional. I am grateful for the positive experience and would highly recommend this company to others. Thank you for making this transaction a pleasant one.

2 days ago

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Cheron

My experience with customer service has been quite limited, but the few calls I did make were not very satisfactory. The representatives seemed a bit confused and I had to repeat myself several times. The overall experience was frustrating and I didn't feel like my concerns were properly addressed. I hope they can improve their service in the future.

2 days ago

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Scott

I have had a positive experience with the customer service team at this company. They always go above and beyond to solve any issues I have. However, there seems to be a discrepancy with my graduation date and the debt I owed. Despite paying off a significant amount, the issue has not been resolved, and I have not received any updates. I hope to hear back from them soon.

2 days ago

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Tanya

I have had a positive experience with customer service at this company. The representatives have always been extremely helpful, listening to my concerns and maintaining professionalism. They have resolved my issues efficiently and effectively. I appreciate the support I have received, and it has helped me feel better about the situations I have encountered. Overall, I am satisfied with the service provided.

2 days ago

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Dennis

I am extremely pleased with the courteous and accurate response I received from Freedom Debt Relief when I reached out with a question. The assistance they provided me with in addressing my debt problems made me feel very comfortable with my decision to work with them. The team at Freedom Debt Relief was incredibly helpful and I am grateful for their support in helping me navigate through my financial challenges.

2 days ago

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Recco

I recently had a wonderful experience with this company. The customer service was top-notch, as they took the time to explain everything to me and helped me with my credit card payment. I am so grateful that I decided to go with them. The representative I spoke with was polite and helpful. I highly recommend their services to anyone in need of assistance. Thank you for your excellent service.

2 days ago

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Reply from Freedom Debt Relief

Recco, thank you so much for your glowing review and recommendation! We're thrilled to hear about your wonderful experience with our company and that our customer service team provided top-notch assistance.

May. 7th, 2024

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Christopher

I have been incredibly impressed with the level of thoroughness and assistance provided by the team. They have always been friendly, helpful, and patient in explaining things to me. I feel well-informed and supported, and I know they are attentive to any questions I may have. I feel confident in the decisions I've made with their guidance. I am grateful for their efforts and support.

2 days ago

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Christine

I am extremely grateful for the support I have received from the team. They have been consistently reliable and have taken care of everything I needed. This has allowed me and my husband to focus on other important matters without any worries. Their assistance has been invaluable to us, and I highly recommend their services to anyone in need of help. Thank you for everything.

2 days ago

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Melody

I am extremely satisfied with Freedom Debt Relief. Their program has helped me manage my debts and save money over the years. The detailed information they provide is valuable, and their blogs offer helpful tips. I appreciate their excellent customer service and support. I highly recommend their services to anyone in need of debt relief assistance. Thank you, Freedom Debt Relief, for all your help and support.

2 days ago

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Lauren

I had a great experience with the customer service representatives. They were always helpful and knowledgeable whenever I had questions or concerns. I feel satisfied with the outcome and accomplished my goal. Although signing up wasn't enjoyable, the overall process was smooth and enjoyable. I appreciated the assistance and am happy with the result.

2 days ago

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Edith

I had a positive experience with the customer service team. They were really great and helpful when I called in for assistance. The representative was patient and understanding, even when they had to repeat the question. I appreciate their efforts and feel that they are doing a good job in providing support. Overall, I am satisfied with the service I received.

2 days ago

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Reply from Freedom Debt Relief

Hi Edith, thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service team. Your appreciation means a lot to us, and we're committed to continuing to deliver top-notch service. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.

May. 10th, 2024

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Lisa

My experience with Freedom Debt Relief was excellent. The communication was top-notch, keeping me informed every step of the way. Any questions I had were answered thoroughly and in a timely manner. Overall, it was a very positive and painless process. I highly recommend Freedom Debt Relief for anyone looking to resolve their settlements efficiently. It was a wonderful experience, and I have no issues at all.

2 days ago

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Reply from Freedom Debt Relief

Lisa, thank you so much for your wonderful review and recommendation! We are thrilled to hear that your experience with us was excellent and that our communication, responsiveness, and thorough answers made the process positive and painless for you. Your feedback means a lot to us, and we truly appreciate you sharing your positive experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

May. 8th, 2024

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Emma

I've had a decent experience with this service. Sometimes it takes a while for them to get back to me, but I understand everyone's busy. I appreciate that they were the first to reach out to me about my debts. It would be great if they could respond to calls and emails more promptly.

2 days ago

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Reply from Freedom Debt Relief

Hi Emma, thank you for sharing your feedback with us. We're glad to hear that you've had a generally positive experience with our service and that we were able to proactively assist you with your debts. We apologize for any delays you experienced in our responsiveness. Your time is important to us, and we're continuously working on improving our communication efficiency.

May. 8th, 2024

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Larry

I had a great experience with this company because of their kindness and professionalism. The team was very courteous and I ended up hiring them for the job. Overall, I found their service to be pretty good. I would recommend them to others without hesitation.

2 days ago

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Reply from Freedom Debt Relief

Larry, thank you very much for your glowing review! We are delighted to hear that you had a great experience with our team and that our kindness and professionalism stood out to you. Your recommendation means a lot to us, and we truly appreciate your confidence in us. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. Thank you once again for choosing us and for sharing your positive experience.

May. 8th, 2024

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Ronald

I had a great experience with this company. They responded promptly and made everything clear, which streamlined the process. I did my research and chose them over another company, and I'm glad I did. Everything is online and phone calls are answered quickly. All my questions were addressed immediately. Just keep up the good work!

2 days ago

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Reply from Freedom Debt Relief

Hi Ronald, thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear that you had a great experience with our company and that our prompt responses and clear communication streamlined the process for you. Thank you again for choosing us and for your encouraging words. We look forward to serving you again!

May. 8th, 2024

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star star star star star

Janice

I have always had positive experiences with the service provided. The team has been able to answer all my questions and address any issues that have arisen. I feel confident in their abilities and have no doubts about their expertise. Overall, I am very satisfied with the service and would highly recommend it to others.

2 days ago

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Reply from Freedom Debt Relief

Hi Janice, thank you so much for your kind words and for sharing your positive experiences with our service! We're thrilled to hear that you have always had positive interactions with our team and that we've been able to address your questions effectively. Your recommendation means a lot to us, and we truly appreciate you spreading the word about our service to others.

May. 8th, 2024

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star star star star star

Dayna

I found the service to be extremely helpful and easy to use. Whenever I had a question, there was always someone available to provide direct answers. Thanks to this service, I was able to get out of debt, which has made me feel really positive. Overall, I highly recommend it.

2 days ago

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Verified Customer

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star star star star star

Marsha

I had a positive experience with the service, as they always answered my questions. Overall, I was quite satisfied, although there were some outcomes that left me a bit unhappy. One thing that disappointed me, although it wasn't their fault, was having to pay taxes after negotiating and paying off certain amounts.

2 days ago

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Reply from Freedom Debt Relief

Thank you for sharing your experience with us, Marsha. We're glad to hear that our team was able to answer your questions and that you were overall satisfied with our service. Your feedback is valuable to us, and we appreciate your honesty about the outcomes that left you feeling a bit unhappy. We understand that unexpected factors like taxes can be disappointing, even when they are outside of our control. We strive to provide clear information and guidance throughout the process to help manage expectations.

May. 10th, 2024

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Paul

The service has been satisfactory overall. They have consistently met expectations and resolved any issues that arose. I appreciate the prompt assistance provided whenever needed. Overall, I am content with the service received.

2 days ago

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Susanne

I had a great experience with the customer service team. They were extremely helpful and patient in explaining everything clearly to me. I really appreciated their assistance and it gave me peace of mind. I'm glad I reached out to them. Overall, a very positive experience.

2 days ago

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Verified Customer

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star star star star star

Yvonne

I had a positive experience with them. Their customer service was always helpful and responsive whenever I had questions. They were easy to work with and made an effort to provide me with the information I needed. I appreciate their support and would recommend them to others.

2 days ago

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Reply from Freedom Debt Relief

Thank you so much for your kind words and recommendation, Yvonne! We're thrilled to hear that you had a positive experience with our customer service team. Providing helpful and responsive assistance is a top priority for us, and we're glad that we could provide you with the information you needed. Your recommendation means a lot to us, and we're grateful for your support.

May. 9th, 2024

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Killian

The customer service representatives were incredibly courteous and helpful. I must admit, I haven't been as active on the platform as I should have been, and that's on me. As an elderly user, I would appreciate a more user-friendly desktop interface. I believe they refer to it as a dashboard, but I could be mistaken. Overall, I think the online customer service experience could be improved for users like me who may struggle with technology at times.

2 days ago

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star star star star star

Sandie

I am extremely satisfied with the service provided by this company. Their representatives are always helpful, giving me all the information I require. The calls are informative and efficient, ensuring I have everything I need. Overall, they do a fantastic job and I highly recommend their services.

2 days ago

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Reply from Freedom Debt Relief

Sandie, thank you so much for your kind words and recommendation! We are thrilled to hear that you are extremely satisfied with the service provided by our company.

Our team works hard to ensure that our representatives are helpful, informative, and efficient in providing you with all the information you need. We're delighted that you had a fantastic experience with us.

May. 10th, 2024

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star star star star star

Rachel

The customer service I received was exceptional. Every time I called, they answered my questions thoroughly and made me feel reassured. Their upfront and enthusiastic approach always put me at ease, especially during times of concern. It was truly an excellent decision to choose their service.

2 days ago

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Matthew

I had a positive experience with the program overall. The lady who explained everything was helpful, but I didn't like how they chose which accounts to address first. It made my credit worse initially, but the program is working well and helping me pay off debts. It's just taking longer than expected. I wish they had a clearer process for selecting accounts to target. It seems they go from lowest to highest balances without a set order. Overall, I can't complain about the progress and benefits it's providing.

2 days ago

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Verified Customer

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Keith

I have been really impressed with their communication and responsiveness. Whenever I have had questions, they have been quick to get back to me. Everything has gone smoothly so far, and I am happy with my decision to work with them. Overall, I am satisfied with the service provided.

2 days ago

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Reply from Freedom Debt Relief

Thank you for your kind review, Keith! We're thrilled to hear that you've been impressed with our communication and responsiveness. We're delighted that you are happy with your decision to work with us and that you are satisfied with the service provided.

May. 10th, 2024

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Charles

I am extremely pleased with the service I received. The agent provided all the information I needed and the program is working perfectly for me. Anytime I have a question, I just make a call and get the information I need. It's been a great experience for me.

2 days ago

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Reply from Freedom Debt Relief

Hi Charles, thank you so much for your wonderful review! We're thrilled to hear that you are extremely pleased with the service you received. We're glad to hear that anytime you have a question, you can easily reach out and get the information you need. We strive to make your experience smooth and seamless.

May. 10th, 2024

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Fredy

I am feeling good about the help I received. The company was very helpful and provided me with the information I needed. They were always in touch and communicated well with me and other companies regarding credit issues. It was a positive experience overall.

2 days ago

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Reply from Freedom Debt Relief

Thank you for sharing your experience, Fredy! We're thrilled to hear that you are feeling good about the help you received from our company. Thank you again for choosing us and for sharing your feedback. We truly appreciate your business and value the opportunity to assist you.

May. 10th, 2024

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Michael

I have had an amazing experience with this company. Their customer service is top-notch - always answering my questions and going above and beyond to help me. I truly believe I wouldn't be where I am today without their support. I know this might not get published, but it's the truth. I highly recommend their services to anyone in need of assistance. Thank you for everything!

2 days ago

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Jill

I am beyond pleased with the service I received. The representatives were incredibly helpful, answering all my questions thoroughly and guiding me through the process with ease. They even provided me with the right words to say when dealing with creditors. Their assistance left me feeling confident and satisfied. I am grateful for their support and highly recommend their services to anyone in need of financial help.

2 days ago

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Reply from Freedom Debt Relief

Hi Jill, thank you so much for your glowing review! We are thrilled to hear that you had an exceptional experience with our representatives and that we were able to provide you with thorough guidance and support during your financial journey.

May. 8th, 2024

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Verified Customer

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Elbert

I had a positive experience overall with the service, but it dropped to a 3 recently. The issue is with my last payment due this month, and I haven't received any feedback on when the automatic payments will stop. Despite this, I'm satisfied with my decision to go with them and have no regrets. The lack of communication on the payment issue is the only downside to an otherwise good experience.

2 days ago

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Reply from Freedom Debt Relief

Elbert, thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused by the recent issue with your last payment and the lack of communication regarding the automatic payments. We encourage you to reach out to our customer service team to address this matter, unfortunately we are unable to access your account with the information provided by this review.

May. 8th, 2024

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star star star star star

Ilea

I had a great experience with Freedom Debt Relief. They were incredibly helpful and it was a huge relief for me, especially after going through a difficult time. I'm really excited about the outcome and they made the whole process so much easier for me. I highly recommend them to anyone facing financial hardship.

2 days ago

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Reply from Freedom Debt Relief

Ilea, thank you so much for sharing your wonderful experience with us! We are thrilled to hear that we were able to provide you with the support and relief you needed during a difficult time.

May. 8th, 2024

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Barbara

I had a great experience with this service. Everything was done quickly, easily, and explained well. The help I received was very professional, and I felt good about the outcome. They delivered on their promises, and overall, it was a positive experience.

2 days ago

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Reply from Freedom Debt Relief

Thank you so much for sharing your experience with us, Barbara! We're thrilled to hear that you had a great and positive experience with our service.

May. 7th, 2024

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Kevin

I had a great experience with the service provided. Everything was clearly communicated and they were very punctual with their timelines, making the process smooth. I wish I had used their service sooner. Overall, it was a really good and easy experience.

2 days ago

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Reply from Freedom Debt Relief

Thank you so much, Kevin, for sharing your wonderful experience with our service! We're thrilled to hear that everything was clearly communicated and that we were able to meet your expectations with punctuality, making the process smooth for you.

May. 8th, 2024