LGCY Power

Name: LGCY Power
Rating: 4.1

4.1

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632 User Reviews

7.7

Overall Score

4.1

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632 User Reviews

7.7

Overall Score

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LAST UPDATED: May 16th, 2024

LGCY Power is a top-rated and fast-growing solar company offering comprehensive and customizable solar solutions to homeowners across the nation. Founded in 2014 and headquartered in Lehi, UT, LGCY Power offers high-efficiency, black-on-black solar panels from LG, SunPower, and Trina. The company is committed to providing a personalized solar installation process and all clients are assigned a dedicated LGCY Power solar consultant to walk them through the solar process and available financing options.

Continue reading to learn more about this solar company or jump down to read LGCY Power reviews from verified customers.

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The Good

Streamlined Solar Panel Installation Process
LGCY Power Solar Financing Options
LGCY Power Solar Warranties
LGCY Power Solar Monitoring and Maintenance

Streamlined Solar Panel Installation Process

As a solar installer, LGCY Power doesn’t manufacture its own solar equipment. Instead, the company offers equipment from some of the following well-known solar brands: LG, SunPower, and Trina. While LGCY Power offers high-quality equipment, it also focuses on providing a high-quality and seamless installation process. The LGCY Power solar installation process includes the following steps:

Consultation — A LGCY Power solar consultant will visit you at home to answer your questions and walk you through the solar installation process.
Design — A LGCY Power site surveyor will visit your home and examine your roof. The surveyor will determine if your existing electrical is compatible with a solar system and provide recommendations of solar panel brands that will best meet your needs.
Permit acquisition — Before your solar system can be installed, LGCY Power must get specific permits; the company will take care of all permit details and acquisition, and a solar consultant will also walk you through warranty details.
Installation — The LGCY Power team will come and install your solar system on your roof, featuring solar panels from one of its top-rated solar panel manufacturer partners. The installation itself should only take a few days.

To make sure that you understand the installation process and to answer any questions that may arise, you will have a LGCY Power solar consultant with you every step of the way.

LGCY Power Solar Financing Options

LGCY Power aims to make solar power a reality for all homeowners and offers a variety of financing options. You can choose to purchase your solar panels outright, freeing you from monthly payments and allowing you to own your panels. However, this may not be an option for all homeowners.

In addition to outright purchase, customers can choose from the following financing options:

Solar Lease — An option to lease your solar equipment directly from the solar panel manufacturer for no money down.
Solar PPA — An arrangement between you and the solar panel manufacturer that allows you to pay only for the power you produce; there are no upfront costs and you aren’t paying for equipment.
Solar Loan — An option to finance your solar panel purchase with monthly payments; at the end of your loan term, you will own your solar panels.

A LGCY Power solar consultant will work with you to determine which financing option will best fit for your needs.

LGCY Power Solar Warranties

LGCY Power offers a comprehensive manufacturer’s (product) warranty on all new panels and inverters, as well as a workmanship warranty.

LGCY Power Solar Monitoring and Maintenance

Beyond its streamlined solar installation process, LGCY Power provides monitoring and maintenance services to ensure that your solar system will continually function properly and efficiently.

You can monitor your LGCY Power solar system through the Enphase Enlighten app, available to download from the Apple App Store or Google Play Store. When your solar system is activated after installation, you will receive an email from Enphase with instructions on how to download the app, create an account, and link it with your LGCY Power system.

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The Bad

Communication Complaints

Communication Complaints

On BestCompany.com, some customers have left negative reviews regarding LGCY Power's failure to communicate effectively during the process. Communication-related complaints include installation delays, repair delays, and power bill estimates.

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The Bottom Line

LGCY Power is a fast-growing solar installation company that offers a customized and streamlined solar installation process. The company offers solar panels from three well-known manufacturers: LG, SunPower, and Trina, and all panels are backed by a comprehensive product warranty.

Installing solar panels is a large investment and LGCY Power seeks to make it an affordable option for all homeowners and offers a variety of solar purchasing options, including cash purchase, solar lease, PPA, and solar loan. A LGCY Power solar consultant will work with you to determine which purchase option is best for you.

Based in Lehi, UT, LGCY Power currently offers its solar installation services in 30 states.

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LGCY Power Frequently Asked Questions

How does solar power work with LGCY Power?

Solar panels are fueled by natural light from the sun. Each panel is made up of more than a dozen silicon wafers called solar cells. These are specially manufactured and chemically treated to convert light into energy. Collectively, panels are connected together into what’s called a solar system or solar array. This array takes the energy it produces and passes it through an inverter before it reaches your home. An inverter takes the direct current (DC) generated from your panels and converts it to AC or alternating current. Finally, AC power is then passed to your home through a circuit breaker (also known as a main panel) and made available to everything plugged into your home, like lights, TV, computers, and other appliances.

Why choose LGCY Power?

LGCY Power offers manufacturer warranties on panels and inverters, robust installation warranties, and monitoring and maintenance packages, so you’re well taken care of long after your energy savings start. The company wants you to receive the best savings, experience, and service; there’s a reason why LGCY Power has an A+ rating and is accredited with the Better Business Bureau. LGCY Power has also been ranked as the Best Company to Work for in Utah Business Magazine, one of the fastest-growing companies in Utah, and a rising star in the solar field across the United States. The LGCY difference is simply that the company cares about its customers, and that is the firm’s guiding principle. LGCY hires the best people in the field, offers the best training, and partners with the best solar installers in the nation, so the people working on your home are second-to-none.

What makes LGCY Power different?

To start, the company understands that each homeowner is different, with different goals, needs, and even circumstances — like the structure and aesthetic of their home. Since no two homes or homeowners are alike, LGCY Power customizes our solar solutions to fit your needs. We also take a consultative approach, becoming your trusted advocate throughout the whole process. Our solar consultants take their time explaining every aspect of the solar process to you, answering all of your important questions and even covering questions you didn’t know to ask.

What are the disadvantages of solar energy?

While there are several significant advantages of solar energy — including the potential for both environmental and economic benefits — that doesn’t mean that there aren’t any possible disadvantages. One of these potential downsides is the fact that some parts of the country simply don’t receive much direct daily sunlight. This is due to the fact that sunlight itself isn’t enough to generate power. Rather, you’ll need to consider peak sun hours, which is the metric used to assess how many hours per day your solar panels will be able to function at optimal capacity. Some parts of the country, like portions of California, Nevada, and Arizona, receive six or more peak sun hours per day, but the coastal regions of Washington and Oregon only receive three to four hours per day. If you live in a location without much sunlight availability, you may want to assess whether solar is the right answer for your energy needs. Another disadvantage is the reliability of solar. Obviously, your panels won’t generate any energy at night, and the presence of clouds can also disrupt the efficiency of your solar system. In addition, solar energy can have steep setup costs, especially if you need to purchase a battery storage system. If you don’t have access to robust solar incentives and tax credits, your initial setup costs could total tens of thousands of dollars. Finally, solar energy isn’t a terribly efficient form of power generation, as most solar panels are only 15 percent to 20 percent efficient — traditional forms of fossil fuel-generated energy can have much higher efficiency ratings.

Is residential solar cost-effective?

For many homeowners, installing a solar power system is a great way to save some money, while also protecting our environment. However, there are many variables involved that can skew the financial numbers either positively or negatively for you. Let’s discuss the different questions you need to answer in order to determine the cost-effectiveness of residential solar for your home. The first major variable is how much you pay for electricity from your utility company. Depending on which part of the country you live in, you might pay as much as 20+ cents per kilowatt-hour for residential power, but other regions can be as cheap as 10 cents per kWh, or even lower. Obviously, the more you’re currently spending on your energy, the more money you can save with solar. Next, you’ll need to consider how much you’ll have to spend setting up your solar system. There are many variables for this question, including the size and energy efficiency of your home, the amount of direct sunlight your home receives on an average day, whether you plan on buying or leasing your solar panels, and more. Another vital question along these same lines is which incentives and tax rebates you might be eligible for in your location. Different locations around the country have different government incentives available that can make a major impact on your costs. In short, residential solar power can definitely save money for many homeowners, but you will need to properly analyze your specific situation to determine how cost-effective a solar installation will be for you.

How are solar panels rated?

The wattage of a solar panel is based on the amount of direct current power it’s capable of producing in normal conditions — for example, in direct sunlight on days without rain. The first step is to examine the listed wattage capacity of the panel. As you might expect, more watts means more power, but there can be some other benefits to high-watt solar panels as well, like improved efficiency ratings. In addition, you won’t need as many panels to fulfill your power needs. However, power output rating isn’t the be-all-end-all of choosing the right panels for your solar system. Sometimes, a higher power rating doesn’t reflect the efficiency of the panel but is instead a result of the panel’s physical size. For the most part, solar panels come in two varieties: 60-cell and 72-cell. 60-cell panels are roughly 3.25 feet by 5.5 feet, and they usually max out around 300 watts. As for 72-cell solar panels, they measure around 3.25 feet by 6.5 feet, and they can produce 350-400 watts. This is where understanding efficiency ratings for solar panels is especially important. Most solar panels offer efficiency ratings somewhere between 15 percent at the low end and 20 percent at the top end. In general, the newer model your panel is, the higher efficiency ratings it’s likely to have, and better efficiency ratings mean more power potential. The brand of solar panel you purchase can also have a significant impact on your total power production capacity. Brands like LG and Panasonic produce solar panels with efficiency ratings right around 20 percent, and these panels usually have electricity outputs in the 350-watt range. On the other hand, many other solar panels have average efficiency ratings in the 15 percent to17 percent range, with total outputs around 250–300 watts. This doesn’t mean LG and Panasonic’s offerings are objectively “better” — it’s all about finding the right solar panels for your specific needs. Another important aspect of determining which solar panels to buy is how many hours of sun you typically receive. For this step, we recommend taking a look at the National Renewable Energy Laboratory’s “Solar Resource Data, Tools, and Maps” page. Here, you can find maps showing annual sunlight averages, monthly averages, direct normal irradiance, and more. All you need to do to figure out the energy potential of your location is to multiply the wattage of your chosen solar panels by the number of hours you receive sunlight. If you buy a 300-watt panel, you could receive up to six hours of daily direct sunlight in some parts of California, Nevada, and Arizona, meaning that panel could produce 1,800 watts or 1.8 kilowatt-hours. However, if you install that same panel in parts of the Pacific Northwest, where there are only 3.5 sun hours per day, your total output would only come to 1,050 watts or 1.05 kwh. So, which solar panels are the most powerful options? The highest efficiency ratings in the industry belong to the X Series by Sunpower (with an incredible 22.8 percent efficiency rating), along with REC Solar’s Alpha Series and LG’s High NeON, which both boast a 21.7 percent efficiency rating. As for pure power output, it’s tough to top Trina Solar’s 500-watt Duomax V and Tallmax V. Do you need some more information before making your decision? LGCY Power can help you determine whether solar panel installation is the right choice for your home, and also figure out which panels to use, and how many. Highly-trained Energy Consultants can even visit your home in person to walk you step-by-step through the solar installation process.

What is a megawatt and what is a megawatt hour?

To begin, let’s outline how wattage is measured. A watt is a unit of power that’s used to determine the rate of an energy transfer. The more watts you have, the faster the electrons are flowing through your electrical system. One watt is equal to one joule per second of energy flow. Take a 100-watt lightbulb as an example. The 100-watt rating means that this bulb consumes power at a rate of 100 joules of energy per second. If you turn on the light and leave it on for an hour, the lightbulb will consume 100 watt-hours. These rates are typically described in terms of kilowatt-hours — a kilowatt-hour is equivalent to 1,000 watt-hours, so our lightbulb example would come out to 0.1 kilowatt-hours. If a kilowatt is a thousand watts, what is a megawatt? Much like a kilowatt is comprised of 1,000 watts, a megawatt is 1,000 kilowatts, or in other words, one million watts. The reason kilowatts and kilowatt-hours are the standard measurements for consumer electric bills is because megawatts are often simply too large a unit of measurement to apply logically to a home electrical system. However, energy utilities and solar providers will occasionally use the term megawatt-hour instead. A megawatt-hour is typically abbreviated as “MWh,” and this term indicates the usage of 1,000 kilowatts in one hour. To put this into perspective, a couple of common small appliances you’ll find in most kitchens have a 1,000-watt rating — the microwave oven and the coffee pot. Because 1,000 watts equals one kilowatt, you would need to run your coffee pot continuously for 1,000 hours, without ever turning it off. This would end up using one megawatt-hour of energy. How much energy does the typical American home use? In general, a modern home uses somewhere in the range of 11 megawatt-hours on an annual basis, which is why you’ll typically see kilowatt-hours on your monthly utility bill instead of megawatt-hours. After all, when you’re using less than one megawatt-hour per month, there are probably more suitable units of measurement to describe this level of energy output. Solar providers will sometimes use megawatts and megawatt-hours when discussing their capabilities, simply because the sheer number of kilowatt-hours would get a bit overwhelming. There is actually another common unit of measurement beyond the megawatt as well, which is the gigawatt. As you might expect, a gigawatt is equivalent to 1,000 megawatts, one million kilowatts, or one billion watts. Overall, the main thing you need to keep in mind about every level of watt and watt-hour is that — just like many other units of measurement in the metric system — these measurements escalate in terms of one thousand. There are 1,000 watts to a kilowatt, 1,000 kilowatts to a megawatt, and so forth. When analyzing your personal energy needs — whether that’s for your home or your business — you’ll likely be dealing in terms of kilowatts and kilowatt-hours. Still, it’s always nice to have a level of familiarity when it comes to your total annual energy usage, which is a measurement where megawatts and megawatt-hours will be convenient terms to know. Do you have any questions about megawatts or megawatt-hours? Or perhaps you’re wondering how much solar energy you would need to power your home or business? Give LGCY Power a call today. Its highly experienced and knowledgeable Energy Consultants can help you answer all of your tough questions about solar power.

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User Reviews

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4.1

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634 Reviews

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Featured Review

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Neil Union City, NJ

LGCY is the best in the solar industry. They are the primary consultant team for Sunrun. I don't think this site understands that LGCY are the consults who provide such excellent service. Sunrun is #1 in solar and LGCY is the catapult to make that a reality. LGCY has a higher promoter score than Apple and Nordstrom. Either way solar is the way to go.

8 years ago

Reply from LGCY Power

Neil, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Featured Review

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Verified Customer

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Margaret Wahlrab Hawthorne, CA

They installed my panels in December and I still do not have a permit for solar 3-17. UPDATE. It turns out it was the City inspectors fault that the inspection for the permit was delayed for 3 months, not LGCY. I am changing my rating to 5 stars. I was not charged for the solar panels as they get reimbursed from the power Co. Looking forward to saving $50 per month!!!

2 years ago Edited January 10, 2024

Reply from LGCY Power

Margaret, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Megan Hannel

I wasn't thrilled about receiving packages and deliveries without prior knowledge, but from what I saw, the installation crew worked on the project with steady progress. They did not update my main fuse box as they had told me, and when questioned, the crew had no knowledge of that discussion. I have no complaints about the delivery man or the installation crew themselves, just lack of communication and not following through with offers made.

6 days ago

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jerrie manning

They were on time and very polite. Worked hard all day. They had to return to Reno for something they needed. This is a lengthy drive. They returned and finished the job even though it was much later that day. I appreciate the integrity in their promise to return and finish. Very professional.

1 week ago

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Jenny Rentschler

The installers were amazing. They were very polite and friendly and did a great job. Very meticulous very particular and overall did a wonderful job. We couldn’t say enough about them. They should be commended for their work. We were very impressed.

1 week ago

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S. Marcusen

From beginning to end (highlighted by my main contact, Justin) the entire team was responsive, dedicated, and excellent to work with in getting my solar system installed! They provided timely, confident and professional answers to any and all questions I had about the system and the processes to install it and get it online.

1 week ago

Reply from LGCY Power

S. Marcusen, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

May. 9th, 2024

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Barbara Steffens

They were great. The weather was iffy all day. Threatening rain in the morning with actual brief rain showers durning the afternoon. They were forced to stop during the showers but as soon as they could after the shower they completed the installation. Jesse was a great crew chief. He kept me informed and explained how to turn the system on once the final inspections were complete. I was very pleased with them and happy that I chose LGCY power.

3 weeks ago

Reply from LGCY Power

Barbara, thank you for taking the time to let us know how attentive Jesse was. We appreciate your feedback. Please follow us on Instagram @LGCYPower for solar information and hacks.

Apr. 30th, 2024

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Alison Read

I live in VALLEJO, CA. And I was just visited by two of the nicest people I could ever hope to meet in California or ANYWHERE. Their names were Ting and Cody and yes, they were trying to sell me SOLAR POWERED EQUIPMENT. But after I told them I rented this home and was moving away from California because it's too expensive to live here, they chatted with me anyway and NOT about solar only but just nice, friendly chit chat about lots of things. If TING and CODY represent this company, and this company is EVEN "HALF AS GOOD" as these two young adults who represent you, then your product must be worth buying! And P.S. THEY DESERVE A RAISE!!!

1 month ago

Reply from LGCY Power

Alison, thank you for taking the time to let us know how thorough and enjoyable your experience was. We are happy to hear of the professionalism of Ting and Cody. Have a great day!

Apr. 19th, 2024

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Narayan Sidarth

Really great installation service. The legacy solar walked us through the tax credits before we signed the papers. The representatives also helped answer our questions about consumption and usage for our home after installation. After an year of installation, when we expressed concerns with the solar being installed too close to the AC unit, the company came out to reinstall a couple of panels farther away from the AC unit on the roof for no charge. I value and appreciate their service & recommend this company for your home solar project. So far , the panels have been functioning great, working as promised, giving us a reduction in the energy bills every month - most importantly going green on the energy consumption & save our planet in our smallest possible way

2 weeks ago

Reply from LGCY Power

Narayan, thank you for the review! We appreciate and are grateful we are able to serve you!

May. 6th, 2024

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Robert Boker

Sales reps did a awesome, had some mishaps with the final design which cause installation to be delay. Reasoning was due to no capy of final layout sent to customer to review before installation crew came out. Once changes were made and approved through us and the company. Crew had come out several times due to weather. They overcame the odds and got it installed in 1 day. They did a awesome job.

1 week ago

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Patty Burns

The crew with the install , was fabulous, they came out did a great job installing, and cleaning up after their self after. They also explained what they were doing? And why they had too. I would recommend this crew alot. Crew 2. They first crew was not good at all

2 weeks ago

Reply from LGCY Power

Patty, it's been a pleasure to do business with you. We are so happy to hear that everyone was so professional and respectful! We'll be sure to pass that along. Thank you so much for taking the time to leave us a great review!

May. 6th, 2024

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Tabbi Grosch

Th process started out great, took a little time to get everything cleared to installed and communication was hit or miss at times. The installation crew was FANTASTIC! Provided updates as they worked and worked quickly to complete the project in 1 day. Hopefully the last steps of the process continue to move as quickly as the installation!

2 weeks ago

Reply from LGCY Power

Tabbi, thank you for taking the time to let us know of your experience was with LGCY Power. Thank you for choosing us! Enjoy your system.

May. 1st, 2024

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Carolyn Putney

From the start, Nick B, our sales representative, right through to the installation crew, we couldn’t have had better people to work with. Nick answered our questions and if we had a question, he got it answered.

3 weeks ago

Reply from LGCY Power

Carolyn, thank you for letting us know what a fine job Nick is doing. We appreciate the feedback and are grateful to have you as a customer!

Apr. 30th, 2024

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garry eldridge

They arrived promptly and worked all day on the install. Toward the end they got rained out but returned a couple of days after and finished the job. They communicated about everything.

4 weeks ago

Reply from LGCY Power

garry, thank you for your kind review and taking the time to do that for us, we really appreciate it. Thank you for your business and choosing LGCY.

Apr. 23rd, 2024

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Nikki Leonard

Easy to work with. They explained every step of the process along the way and have provided consistent support all along the way! When we had to remove the panels in order to install a new roof, they collaborated each step. I highly recommend them if you are interested. We are already saving money each month!

1 month ago

Reply from LGCY Power

Nikki, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Apr. 9th, 2024

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Blank Blank

The panel crew left tools and fittings in the yard. Not a lot, but enough I wouldn’t want to run them over with my mower. To be fair it was dark and raining when they finished up about 730/8pm. The gentleman who did the electrical and final connect/inspection I would give 5 stars too! Super easy to talk to, down to earth, was about to dive into the specifics and learn me a thing or two but it was cold and really windy so I cut him off and let him get back to work. But I felt like he would’ve stood there freezing to teach me if I wanted. A nice added touch would be to have a vehicle and/or personal description or pictures of the crew who are showing up at your house. A pic/bio of the crew would really set you apart from others.

1 month ago

Reply from LGCY Power

Blank Blank, thank you for your review and feedback! We truly value your opinion and business! Thank you for choosing LGCY.

Apr. 9th, 2024

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Kelly Lehman

Overall they did a good job and were friendly. There was some trash left in the yard/pool we had to pick up. Also, the drywall was left with a large hole in the garage near the electrical panel.

2 weeks ago

Reply from LGCY Power

Kelly, we are happy to hear that things went well, for the most part. We apologize for any inconveniences that may have occurred. If there are still any outstanding issues, would you please contact us with more details so we can see how we can take care of them? Thank you! [email protected] or call 855-353-4899 opt 3

May. 1st, 2024

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randi McCauley

Communication during this entire process was seriously lacking. Today I got an email telling me (the customer) of what I need to do to turn it in on to complete the connection?!?!?! Excuse me? No. I am a senior citizen with mobility issues getting ready for ankle and foot surgery. I am not capable of walking through uneven ground. I am very regretful of even signing this contract.

2 weeks ago

Reply from LGCY Power

Randi, we are sorry to hear of any inconveniences you have experienced while getting your system going. If you would, please reach out to our customer care team with more information at [email protected] or call 855-353-4899 opt 3.

May. 9th, 2024

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Vanessa Maldonado

My drywall was cut into without authorization/notification. A glass bowl was knocked off a shelf inside while crew was drilling and it broke. Install was initially supposed to be a week prior and nobody ever showed up so when they did arrive it was unannounced. Install took 4 days.

3 weeks ago

Reply from LGCY Power

Vanessa, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at [email protected] or call 855-353-4899 opt 3 and we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 30th, 2024

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Terrie Chapman

The job was done quite well and efficiently. They came did what was necessary and answered any questions. The guys we're very personal with no rough language, they didn't look like slobs. They all were very charming.

1 month ago

Reply from LGCY Power

Terrie, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Apr. 3rd, 2024

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David Rodriguez Anaheim, CA

The crew showed up on time and went to work right away. When they were done, the lead person showed me new panel and explained what was next. The crew did a Fantastic job and I am very happy with the product and installation.

2 months ago

Reply from LGCY Power

David, we are happy to hear that you experienced the expertise of our team. Thank you for taking the time to share! Thank you for choosing us!

Mar. 20th, 2024

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Lauren Barnes

Every step of the process of getting solar was great from the sales men explaining everything to me. Then getting kept in contact with during the whole set up process. It was easy and painless. 100% would recommend LGCY solar to anyone!

1 month ago

Reply from LGCY Power

Lauren, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Apr. 3rd, 2024

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valerie mccarty

They were very friendly and worked hard. When they finished everything was cleaned up nice and neat.

1 week ago

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Verified Customer

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Mike Hostetler Burleson, TX

This company has the worst customer service from a Utah perspective. The Dallas area managers that work here for LGCY are amazing and but my initial experience and purchase was with Utah LGCY. You would think that they would be the same company and work together but they aren't. Worst experience and the solar program they promised me is not what I am getting I'm literally making double electricity payments than my previous electric provider. Worst decision I ever made. Still waiting to this day for someone to contact me back and every time I call they say they will call me back and they don't. I was coerced into getting this and was told you signed the document you can't go back even though solar wasn't even installed on my house yet. Ashton B or something like that from Utah made me feel like things were good and that he would fix any problem I have but he's living it up in his 2 story home getting rich off the little people and we have to suffer. I guarantee even though I'll keep a copy of this survey I won't ever be contacted to fix the problem. I also had the installers come and destroy my attic and leave it a mess. Broke holiday decorations and never came back to clean up the attic. Was told they have to walk on the beams so they need to see where they are but that's fine but you can put everything back where you got it and out all the insulation back where you got it.

2 years ago

Reply from LGCY Power

Mike, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at [email protected], we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Tyler Rand

I have had solar for almost three years now and it is the best decision we have made! Ashton Buswell was our salesman and while I know him personally, he delivered everything that he promised. I have had zero issues with the system and have just saved money on my electricity. We are all in a contract with SDGE already, so signing a co tract for a power purchase agreement isn’t really a change. I’m just paying less for electricity. I feel like this is a very smart investment, and something that anybody should strongly consider if you don’t have solar. Legacy Power is a great company and I highly recommend them everybody that asks.

3 years ago

Reply from LGCY Power

Tyler, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Jennifer Thompson

The guys did a terrific job! They were punctual, polite, and respectful of our home. We did have one slight issue with our siding and extra cuts in it, but I believe they came to a resolution.

1 month ago

Reply from LGCY Power

Jennifer, thank you so much for taking the time to leave us a review. We are very pleased to see our guys were professional and your issue was resolved. Thank you for going solar with LGCY Power!

Apr. 19th, 2024

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Salvador Lopez

They came early to install our solar and battery back up on Thursday. They were done by 11:30 with the system and area. They did great and amazing job doing touchups and cleanup of the area before they left.

1 month ago

Reply from LGCY Power

Salvador, thank you for taking the time to give us a good review at LGCY! Don't forget to follow us on Instagram @lgcypower for solar hacks and also to refer us to your friends and family!

Mar. 27th, 2024

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David Hill DeKalb, IL

Other than they originally arrive at 6:45am, which is to early to start making noise in my area, I think they did a good job. We will know better once system is turned on and works.

2 months ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Mar. 20th, 2024

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Katrena Caeti Oswego, IL

I have not been very happy with the communication of LGCY. I had to call several times and each time they said they would escalate my question and nobody ever called me back. They get a 1 star The installation crew gets a 5 star because they explained everything, answered our questions, cleaned up the mess from the packaging, and were great to work with.

2 months ago

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Verified Customer

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Tracy

It does everything that I was told that it would do so no surprises there. The installation process was was very smooth, Arcadia Solar put the system in and everything went without a hitch. IThe follow up was was pretty good and then my accounts sort of got handed off to Arcadia Solar and that who actually did the installation and got everything hooked up.

2 years ago

Reply from LGCY Power

Tracy, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Michael

Everybody was extremely helpful throughout the entire process. They were able to put the panels where I wanted them.They were the only company that could have panels that work for my power needs. The salesman and the lead I guess the lead technician work is very good at explaining the entire process and kept me informed. Through the whole thing I had no worries or concerns during that installation.

2 years ago

Reply from LGCY Power

Michael, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Briana

My husband was very confident with the value for the product. So far it's been great we haven't had any problems. I don't see any issues, it's been producing power well. It was really easy, they set up a time to come out and install and it was pretty much installed within a day. They have been great about answering all our questions, it's really easy to get a hold of them. There's really not that long of a wait time when I do call in, I've only had to do that like twice now and everything's usually straightened out within 24 hours.

2 years ago

Reply from LGCY Power

Briana, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Philip Patton Laughlin, NV

The sales staff that game to my home were very professional. They were Mark S. the sales rep, Brandon C. and Trish. They very knowledgeable and actually fun to be with. I highly recommend them and the company. Everything seems to be moving along the holdups on getting the system working is due to NVEnergy and the inspectors from Clark County and not from LGCY Power or the reps.

2 years ago

Reply from LGCY Power

Philip, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Verified Customer

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Mary Los Olivos, CA

Lgcy has come through on everything but we are waiting for PG&E’s approval. They have done what they have promised and done it in a timely manner. I am very pleased with them. The salesman that came to my door honored all the covid stuff. He had a mask on and stayed his distant and he explained things very well. I could contact him if I had any additional questions.

2 years ago

Reply from LGCY Power

Mary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Verified Customer

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Katie Davis Thornton, CO

3 years ago

Reply from LGCY Power

Katie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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james sampson

How organized the installers were they showed up and completed the job in a professional manner . Excellent service !

3 weeks ago Edited April 26, 2024

Reply from LGCY Power

james, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Apr. 30th, 2024

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JUDY COSTA

My husband said they took a smoke (pot) break after everything was on the roof, but before they actually connected and screwed down the panels. Otherwise, all was good.

1 month ago

Reply from LGCY Power

JUDY, we're happy to hear that things went well for the most part. We have taken note of your personal experience and appreciate you taking the time to leave your feedback as we're able to constantly improve our customer experience. If you have any questions or concerns, please feel free to contact our customer care team at [email protected] or call 855-353-4899 opt 3. Thank you for choosing LGCY Power!

Apr. 23rd, 2024

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Randy Shearbirn

The crew that worked here done an outstanding job Orrion from Cleveland he is very good and his helper. Both very professional

1 month ago

Reply from LGCY Power

Randy, we are happy to hear that our solar expert, Orrion, was able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Apr. 19th, 2024

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Kent Bozarth

Good install personnel who were very knowledgeable and communicated well. Final install was neat, orderly and pleasing to the eye.

1 month ago

Reply from LGCY Power

Kent, thank you for taking the time to leave us a review! We are glad you had a great experience. Thank you for choosing LGCY.

Apr. 19th, 2024

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larry alumbaugh

The design was wrong from the beginning... there was very poor communication on what was going on our when the install was going to happen.... they scheduled once and didn't show then rescheduled and said they weren't showing the second time then halfway through the day changed and decided to come... Then they smashed my gutter with a ladder knocked a hole in my roof with something and didn't tell me about it left trash all over the roof I'm not happy about it at all

1 month ago

Reply from LGCY Power

larry alumbaugh, we are sorry to hear this has been your experience while going solar. We would love to help you get any issues resolved and will do so if you will reach out to us at [email protected] or call 855-353-4899 opt 3 with more information. One of our customer care representatives will be happy to look into this for you.

Apr. 19th, 2024

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Cass Hunt

They were professional and efficient. I'd give 5 stars, but there was a day they were supposed to come out, but didn't and they didn't call or text to let me know.

1 month ago

Reply from LGCY Power

Cass, thank you for your feedback. We are happy to hear that your overall experience went well. Our apologies for the lack of communication, but we're happy to hear things are great all around.

Apr. 19th, 2024

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Chuck Hyskell

Crew arrived on time. Everyone was very friendly as we worked out some last minute changes. Work completed very quickly. No meds left!

1 month ago

Reply from LGCY Power

Chuck, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Mar. 28th, 2024

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Fonda

There was a loose wire after the panels were installed that had to be fixed on one group of panels. It was a pretty quick fix when they sent out someone to look at it.

3 weeks ago

Reply from LGCY Power

Fonda, thank you for your feedback. We appreciate your business and look forward to continuing to serve you.

Apr. 30th, 2024

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Patrick Kiesewetter

Couldn’t speak English much at all! Didn’t take shoes off when entering the house. Worked till 10pm trying to finish job, but had to return on a Sunday! We’re 2 hours late on Sunday, which I’m waiting on compensation for my lost time waiting! They did finish up and I like the finished look to the project.

2 months ago

Reply from LGCY Power

Patrick, we apologize for the inconveniences and frustrations you've experienced. Please contact us with more information at [email protected] or call 855-353-4899 option 3. We appreciate your feedback. Thank you for your patience and understanding.

Mar. 20th, 2024

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Bev Dotson Pekin, IL

Said they tried to come Tuesday, not possible home all day and my dog would have barked. Installed quickly and professionally on Saturday . Attention paid to how the house would look from the street greatly appreciated.

2 months ago

Reply from LGCY Power

Bev, thanking you for taking the time to leave us your feedback. We apologize for any inconveniences and miscommunications you've experienced. Please contact our customer care team with more information at [email protected] or call 855-353-4899 option 3.

Mar. 20th, 2024

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Carrie Lopez Denver, CO

Very courteous and friendly crew. Gave me very accurate time frames for installation and made sure I knew what the next steps were after installation and answered all questions.

3 months ago

Reply from LGCY Power

Carrie, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Spyke Hyro

They made everything look nice and were very polite

3 days ago

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Alexander Lee

Great job. Fast workers. Did a great job cleaning up.

1 week ago

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Verified Customer

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Erin

I talked with Jackson at LGCY Power and he was absolutely fantastic. It is very easy to use. The installation process was very smooth and very easy, which was great. I really appreciate all the things that they've done for us and we're very happy to be solar efficient.

2 years ago

Reply from LGCY Power

Erin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Robert

LGCY Power works great. When I called, they provided all the paperwork within a minute. The installation process was really smooth. The guys work really hard to help you. We had problems with the city inspectors not wanting to come out and the foreman took care of it.

2 years ago

Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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