8.1
Overall Score
First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners $219 million in covered repairs and replacements just in 2021 alone.
The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.
First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 30 states. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.
First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.
First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.
First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):
For a fee, you can add additional coverage items to your service contract:
Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.
No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.
First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences.
First American provides coverage in 30 states. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.
First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision.
Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most.
With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.
The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions.
When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.
First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year.
If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below.
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2 weeks ago
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May. 10th, 2024
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Teri DiVincenzo
2 weeks ago
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May. 1st, 2024
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2 weeks ago
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May. 1st, 2024
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1 day ago
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1 month ago
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Apr. 3rd, 2024
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Rose Cordova
3 weeks ago
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Apr. 25th, 2024
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Debra Haralson
1 month ago
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Rob
3 weeks ago
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Apr. 25th, 2024
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Nancy King
1 month ago
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Apr. 1st, 2024
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Gladys
2 weeks ago
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May. 1st, 2024
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Tom Tittlemouse
3 weeks ago Edited May 6, 2024
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Gilbert
4 weeks ago
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Apr. 18th, 2024
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Celeste
1 month ago
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Apr. 11th, 2024
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michael glenn North Las Vegas, NV
2 months ago
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Feb. 28th, 2024
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Jose Valencia, CA
3 months ago
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Jan. 19th, 2024
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Shannon Young
1 day ago
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May. 15th, 2024
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Richard
1 month ago
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Emanuel
1 month ago
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Mar. 20th, 2024
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Judith
1 day ago
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May. 15th, 2024
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Traci Chino Hills, CA
4 months ago
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Jan. 17th, 2024
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Robert
1 week ago
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May. 2nd, 2024
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Michael Newport Beach, CA
8 months ago
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Sep. 7th, 2023
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Susan New Braunfels, TX
8 months ago
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Sep. 6th, 2023
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gun slinger57 LA
7 months ago
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Sep. 26th, 2023
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Cynthia Milpitas, CA
8 months ago
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Sep. 6th, 2023
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Bonnie
1 month ago
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Apr. 3rd, 2024
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Jonna Ennis
1 month ago
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Apr. 1st, 2024
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Robert
1 month ago
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Mar. 20th, 2024
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Joseph Mesaros
1 year ago
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Jul. 20th, 2022
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Simon Seattle, WA
3 years ago Edited January 10, 2024
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May. 7th, 2021
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Anonymous
4 years ago
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Nov. 12th, 2021
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Kelsey
4 years ago
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Aug. 6th, 2019
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Maryjane Statesville, NC
4 years ago
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Jun. 17th, 2019
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Floyd Memphis, TN
4 years ago
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Jun. 17th, 2019
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Corinne M St Louis, MO
4 years ago
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Jun. 4th, 2019
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William Hurst Memphis, TN
2 months ago
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Mar. 6th, 2024
Luis Zendejas
1 month ago
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Apr. 19th, 2024
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Janice Zionsville, IN
5 months ago
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Dec. 15th, 2023
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ruth motta Phoenix, AZ
5 months ago
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Jose Independence, MO
7 months ago
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Oct. 9th, 2023
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Rebecca Downey
3 weeks ago
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Apr. 29th, 2024
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Carol
1 month ago
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Apr. 2nd, 2024
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Jill Torres Las Vegas, NV
1 year ago
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Aug. 26th, 2022
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Gill Barbara G.
1 year ago
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Jul. 19th, 2022
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Candi L. Murray Salado, TX
1 year ago
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Jul. 8th, 2022
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Joanne Palm Bay, FL
1 year ago
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Jun. 9th, 2022
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Suresh Ralapati Gaithersburg, MD
1 year ago
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Jun. 2nd, 2022
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John P. Lukens
1 year ago
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Jun. 2nd, 2022
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Jing Chen Goleta, CA
1 year ago
Reply from First American Home Warranty
May. 24th, 2022
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Paula Barber Melbourne, FL
2 years ago Edited January 10, 2024
Reply from First American Home Warranty
Dec. 14th, 2021
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